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Abstract on mac OS doesn't get launched

February 7, 2019 at 7:01am

Abstract on mac OS doesn't get launched

February 7, 2019 at 7:01am

Yesterday, I tried to lauch Abstract like always but it kept showing a loading animation and ended up not showing the home screen after 15 minutes.

I did restart my Mac and of course uninstalled Abstract and reinstalled it. But it doesn't work...

Is there anyone who experienced this issue? I really have to get my latest sketch files at least but I can't even do it.

Best,


February 7, 2019 at 1:12pm

Hey @kenta-fukae, please contact support@goabstract.com so they can help you figure out what's going on!

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Hi Kenta, are you on macOS Sierra by any chance? It looks like we dropped support for this OS in 77 – this wasn't on purpose and we're looking into how to restore compatability. In the meantime I'd recommend sticking on the previous build.

You can download from here:

https://downloads.goabstract.com/Abstract-76.1.0.zip

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February 8, 2019 at 7:00am

I updated my mac OS from Sierra to Mojave and it worked! Thanks.

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Excellent, apologies for the trouble!

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February 11, 2019 at 5:51pm

I am NOT updating my computer to Mojave (from Sierra) and was completely blocked from working with my team. I downloaded Abstract 76.1.0, deleted Abstract 77.0, and installed 76.1.0. Still getting stuck on loading.

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Update. If I open https://app.goabstract.com and open the sketch project it launches to the native abstract app and lets me in with out loading.

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February 12, 2019 at 1:52am

Hey @idonahue – we're working on trying to get to the bottom of the compatibility issue for a patch release, but still not quite there. The workaround is to remain on 76 for now as you've done.

It's worth noting if you're stuck on Sierra then you're also not getting the latest Sketch updates which include some pretty great functionality, just a heads up in case you didn't realise that.

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February 16, 2019 at 12:14am

Hey everyone, this issue has now been resolved in a new release – 77.0.1. Please update at the earliest opportunity:

https://www.goabstract.com/release-notes/

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