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HELP!

August 28, 2018 at 4:37pm

I sent ETH from my coinbase to my crypto squad account using the QR code. After the pending confirmations, my coinbase wallet tells me that the transaction was successful. However, my crypto squad account hasn't received the money. Where did it go?


August 28, 2018 at 6:26pm

Hey Miraj! Looking into this now, usually there is a slight delay between the Coinbase confirmation and the notification that they send to us to credit the account. Will take a look and let you know

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@Vibes Thank you! It just went through. Does the delay usually take a couple of hours? I was hoping to start setting up the portfolio instantly.

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August 30, 2018 at 12:32pm

Hi @madebymiraj, in this case - the coinbase checkout was underpaid by a small amount so the account was not automatically credited (we wait for a webhook from coinbase before crediting the account), but we can solve these cases manually which we were able to do here. Any other issues be sure to ask :)

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