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Pricing changed?

September 4, 2019 at 8:59pm
I signed up for a trial a few weeks ago. Before I sign up I make sure the pricing is viable for my purposes. I remember estimating that my monthly cost would be around $100. Now when I go to the pricing page it says "starting at $1,995".
Has the pricing changed THAT much recently? Did I really miss the $2k pricing the first time reading about Moltin? Or am I missing something completely? 😅

September 4, 2019 at 9:02pm
What the hell? Looks like its back to the drawing board for me :(
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no you did not miss it, I also initially registered thinking it would be $100... pretty ridiculous if you ask me
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Yup, I also ran into the astronomical price increase after attempting to test the service out. Quite a shock. I was excited to find something within budget but Moltin has effectively pushed out most startups and SMB's.
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Hi, All, thanks for raising this discussion thread. I wanted to jump-in here and provide some context. First, I want to acknowledge that I know sometimes when things change it can cause some confusion. This is actually a change we'd been working on for some time in conjunction with our customers and prospects, the goal being to better align price/value of our service to our customers. Apologies to folks who had previously begun evaluating Moltin under our older pricing model. I am sensitive to the impact of that change, so if you're still interested in taking advantage of Moltin, I can still offer a "grandfathered" freelancer pricing tier. If interested, DM me and hopefully we can work something out so you can continue to leverage Moltin!
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Would it be better to put the freelance tier on the website?
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Hi, , the freelance tier is part of our old pricing model, which we are unfortunately not able to support for broad consumption at this time. However, for folks that were in-process of evaluating Moltin during the recent pricing change, I would be happy to grandfather that pricing, just shoot me a DM.
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September 5, 2019 at 6:06am
Thanks . Is it safe for us to assume our grandfathered price will stay with us for years to come? If I build an e-commerce I'd rather not rebuild it with another platform in a couple of years due to unsustainable monthly costs :)
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And honestly I'm really sad the pricing changed this much.. I was super stoked and totally in love with Moltin. I've been looking for exactly this for a long time. I recommend it to lots of developers and business owners. Now I don't know who I'd recommend it for. Huge $1M companies that suddenly want to switch platform or "try something new"? 😅 I could feel Shopify and Woocommerce just fading away with Moltin's hyper growth ;) hope this strategy works for you and I wish you the best of luck in the future 💪
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I too am concerned about this. How long will a grandfathered plan last? I'm not sure we want to stay with Moltin if there's a risk of our pricing rocketing from an estimated $35/month before to $1995/month - a 5600% increase in cost!
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September 6, 2019 at 1:35pm
Wow, that will be such a terrible talk with our clients. We entered the ecosystem with the old pricing, we would like to stay in the same tier. Can someone please confirm that we will stay with the pricing we initially initiated our relationship with?
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When did change the pricing model ? Im developing our site since march and I definitely cannot pay this amount as soon as we will start selling. On my dashboard the plan is still in core mode, does that mean I am gonna get a bill this high?. With this change they will lose their whole developer base. If this is your goal, ok but for us and many more it probably means a lot of work rebuilding our store with other solutions...
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September 9, 2019 at 6:43am
Has anyone heard from Greg yet regarding the grandfathered pricing? As each day passes more time and money goes into development, for a solution that would have to go in a completely different direction if Moltin pricing is out of reach.
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I got this email from a team member at Moltin: "This freelance tier is a 1-year commitment at $199/month + 2% of GMV. After 12 months, you would transition to a month-to-month contract at the same rate, or you could cancel at any time".
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Unfortunately this price is also too high when starting out or validating new business ideas.. It sucks real hard that I've already dedicated so many hours to Moltin. That's all going right into the trash. And the worst part is the lack of communication from Moltin..
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Something tells me the VC's are now taking control of Moltin and very likely want to turn it into something its not. I really hope it works out for them, but seems like they want to compete against the big boys now. Sadly for me, my clients will not be able to afford $200 a month.
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The 2% GMV would be the killer for me. As a marketplace business that takes around 15% commission, 2% going to Moltin is a massive 13.3% reduction in commission revenue.
The most disappointing part about this is the lack of communication. Greg's "sometimes change brings confusion" comment is an interesting one.
It's the lack of communication that causes the confusion - if you even want to call it that - it's more concern and disappointment. Poor (or no) communication and the magnitude of the change does not make for a great result.
This is especially true if Moltin has been working on the change "for some time". Meanwhile, it is being sold to small startups without any mention or consideration for this. Apparently it was in conjunction with customers and prospects - I guess no one here made that cut.
Whilst Moltin was useful, it was certainly lacking in a lot of areas and we found ourselves coding a lot to make up for it. Also had to cache a lot on our end because the API response times are really slow from Australia and they don't seem to have the service set up for different global zones.
As said - looks like its back to the drawing board.
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They are actually ruining their business and many others too. I have also invested about 3 months into moltin. Probably we are going to switch to an open source solution. And I have to say even if moltin has a good product. It is NEVER worth 2000 $ / month... NEVER...
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September 9, 2019 at 9:07pm
, out of curiosity, what open source solutions are you looking at? Not sure it's appropriate to post about competitors here...but one open-source self-hosted solution I've heard about is Saleor. Other hosted headless eCommerce solutions I've had my eye on are CommerceLayer & Crystallize.
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Hi, All, sorry for the delayed response to this thread! I was out of state with my family for a wedding this weekend, so I am just seeing these notes now. The freelance pricing tier is not listed on our website right now because we're not supporting it broadly, although we will likely revisit having it as a broadly consumable option in the future. But for right now, it's still a grandfathered option, because we want to support anyone who was in the evaluation process prior to our recent price change. The freelance option that we can offer is: $199/month + 2% of monthly sales. But unlike 's post above, there is no 1-year commitment.... you can use the freelance tier pricing on a month-to-month basis (i.e. cancel anytime), and that pricing won't change unless you want it to (e.g. you can get a rate lower than 2% if you're willing to commit to an annual contract). If you're interested in signing-up for the freelance tier, just DM me with your first name, last name, and email address. We'll then send you an email with a link to enter your CC #, and then you'll be off and running. Again, sorry for the confusion with all this. We're certainly still very much committed to the dev community, and hopefully this freelance tier pricing will enable most of you to continue to take advantage of Moltin! -Greg
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September 10, 2019 at 10:43am
Wow, this is awful. I'm a few hundred hours of development, working for free for a friend, into a very small (initially) moltin powered website that will be completely crippled even by $199 + 2% Can someone urgently contact me regarding this please? What am I supposed to do? Will I be charged $1000+ to my credit card that's on file?
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Hi, , just sent you a DM!
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September 15, 2019 at 10:20pm
I think Moltin had absolutely lost the plot. It's not full featured or even finished in some areas.
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I found that inventory transactions are not even connected to stock levels on the product object. Plus many more things that I've had to work around. I'm afraid the VCs are going to kill off Moltin at that price level. You're putting yourself up against the major players on the market and I'm afraid you'll lose. RIP Moltin.
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No taxonomy, no decent payment options, no shipping, no way of searching products - all stuff that you have to code at the client side. The thing is full of bugs and very little features... What exactly is $2K a month for?
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This experience has really made me reconsider using a third party service like this again to build a business on top of when the rug can be pulled from under you at ANY time like this. I've now rolled my own API solution and deployed with AWS and I'd suggest everyone else does the same.
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