Everything you need to build a great online community

We give you a powerful set of tools to grow your community organically, moderate it effectively, and measure its ROI for your organization.

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easy

Growing your community has never been so easy.

message
Finally, chat that scales

We've taken the best features of modern chat platforms and old-school forums and smashed them together into a format that makes it easy scale to any size - even across timezones.

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Location, location, location

Conversations and communities on Spectrum are public, permalinked, and search engine optimized by default which makes it easy for new members to find and join your community.

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Every community, only one account

Skip managing multiple credentials and playing whack-a-mole with DMs and notifications, Spectrum lets you join as many communities as you want with only one account.

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happy

Keep your community happy and healthy.

controls
Granular controls for nuanced situations

We give you fine-grained solutions to moderation issues via individual locking, blocking, and deletion controls for each thread, message, and member in your community.

We also give every community automated toxicity monitoring and spam prevention by default.

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Real members. Real reputation.

With Spectrum's Rep system, you can see how active and constructive a member is in your community - and globally across communities - which makes it simple to figure out if an issue is a trend or an isolated incident.

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Everyone could use a little help

Identifying a problem is one thing, but it can still be hard to know how to act on a moderation issue. SAM (Spectrum Assistant Moderator) helps you make those decisions by recommending proven solutions, automatically flagging toxic messages for removal, and even addressing issues with problematic members (all with your permission of course).

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impact

Focus on impact, not usage.

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Understand your community's health

When you add Community Analytics to your community, you'll get a bird's eye view of your community's overall growth and user engagement.

You'll also get a heads up of what types of conversations are most active as well as a list of any that have gone unanswered.

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Connect the dots

With Spectrum integrations, your community can go beyond engagement to provide a convenient first-touch experience to organically onboard and convert new users.

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Visualize your community's ROI

With Business Analytics, you can connect your user accounts to your community and correlate member activity directly to key customer success metrics.

See how member engagement directly impacts customer LTV, retention, and more.

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ideas

Connect with your customers on a whole new level

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A support center with no off switch

1:1 support chat and ticket systems can make it hard to provide help to users efficiently - especially at scale.

Spectrum enables you and your users to address issues globally and searchably without the extra duplicated effort.

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Collect actionable feedback and ideas

Spectrum's great for collecting feature requests and user feedback, and the realtime nature makes it easy for the requests to adapt as you update your product.

Want feedback on an upcoming release? Spin up a private channel for your beta testers alongside the rest of your community!

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Develop and support your strongest advocates

When your users love your product, they want to tell others. Give them the support they need to help other members with custom roles and integrations.

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And there's a whole lot more to love...

thread
Unlimited chat
member-add
Unlimited members
search
Search-indexed threads
welcome
Brandable signup page
community
Public community
private-outline
Secure, private channels
slack
Slack bot + team import
email
Email member invitations
home
Unified Home feed
message
Single DM inbox
notification
Combined notification feed
explore
Curated Explore page
What are you waiting for?
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