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Help page design (yes, help.figma.com)

March 21, 2019 at 10:36am

Help page design (yes, help.figma.com)

March 21, 2019 at 10:36am (Edited 29 days ago)

Could you guys please make the documentation a bit more user friendly? Just today I realized there’s no other visual indicator of where you are in the page structure than the general category you’re currently browsing. Like, I searched for “scrubbing” and landed at Positions and Dimensions but from there you only know that you’re in the “Layers” sections. No links to previous or next entries with their titles, no list of all entries in the current category, no related entries either, nada. Almost every other help system provides you with a far clearer indication of where you are, gives you cross-references and so on.

That’s not the best practice in terms of web design in general, for a help system it’s a very serious flaw and the fact that it’s a help for an interface design tool is adding insult to injury, folks. :) Please, put some work in it


March 21, 2019 at 11:20am

Agree the weird split page design is hard to use especially on mobile.

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Agreed Matt, a little breadcrumb would already make a big difference.

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Well, yes, it would make a difference, but I’m not sure it would be that big. In this case it would be just ”Layers › Positions and Dimensions”. Not enough and still not providing any context, i.e. how many other entries there are about layers, whether there are any other sections that deal with positions and dimensions, etc.

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Thanks for the feedback. We use helpscout to manage our help center so I'm not sure how much of it is our design vs theirs, but I'll pass this feedback along to the support team. :)

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Come to think of it, @kareldries, even breadcrumb indeed might be of some help e.g. if you could hover / tap over said “Layers” and have a list of sub-entries appear as a mini-menu, so to speak. Could be a good starting point. Some food for thoughts for the team, maybe.

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Thanks for the feedback. We use helpscout to manage our help center so I'm not sure how much of it is our design vs theirs, but I'll pass this feedback along to the support team. :)

Ok, not much you guys can customize then I suppose ;)

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It might be a start Matt, but it seems Figma is using helpscout at the moment, so I don't think it'll be improved in the near future. Still, something to consider as you said.

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