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Bitmap image quality degrading over time

March 21, 2019 at 3:43pm

Bitmap image quality degrading over time

March 21, 2019 at 3:43pm (Edited 29 days ago)

I pasted a screenshot of our website and over time the quality of the image is degreading (over like 2 weeks). No joke, I thought I was losing it, but now it's obvious there's something going on. My bitmap image is now purely pixelated.

I tried pasting them into a new page, but the pixilation seems to be permanent. How do I restore it to full quality and more importantly, why is thing happening?

2019-03-21 at 11.40 AM.png

March 21, 2019 at 5:16pm

Hey there @jchan. We're currently investigating this issue. Would you mind reaching out to support@figma.com with an example file? Our team will be able to take a closer look from there.

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Actually real quick @jchan is this happening in the editor or just the prototyping view?

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@josh Editor. Sending email with reference file.

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This is one of my favourite bugs. #GasLighting

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I thought initially I did something wrong but I had this issue as well a few times over.

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I thought initially I did something wrong but I had this issue as well a few times over.

If you wouldn't mind reaching out to support as well that'd be great. Thanks

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If you wouldn't mind reaching out to support as well that'd be great. Thanks

Hi Josh,

Where exactly do I have to send the email? Much appreciated.

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or through the in-app support widget

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March 22, 2019 at 2:12pm

This is one of my favourite bugs. #GasLighting

I really like the concept of "favourite bugs"

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