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User not assigned to organisation

September 30, 2020 at 9:04am

User not assigned to organisation

September 30, 2020 at 9:04am
I have a user whose invite expired. When they tried to use it they were told that it had expired and were invited to sign up. Of course, this then means that their account isn't allocated to our organisation, and they now don't get the new invite. Similar things have happened before (user already has a Flood account and then can't join the organisation). I need someone to kill the non-org account so that I can add him to the org successfully.

October 9, 2020 at 4:40am
Hi (stuart-lipinski) - please raise a ticket about which user you'd like to add to your existing organization with Flood Support and we'll be able to action thsi for you.