End of Grading Survey ModalsMarch 9, 2017 at 6:40pm
I thought I would kick the channel off with a small design project. I'm working on some modals that appear once users have finished grading an assignment. The goal for these modals is to get a sense of how a particular feature or grading in general went for the grader. In general, these have been a great way to get users who had a poor experience reconnected with our help team and back on the path of being a happy user.
- No close button on first modal to help encourage feedback. While its pretty easy to understand that clicking outside the modal closes it, we wanted the only focus to be on giving a star rating.
- Collect feedback from not only poor ratings but also high ratings. We used to ask 4/5 star ratings to share about their experience on FB or Twitter but it turned out to be too much of an ask (only one person has done it in the last 6 months). While it was a good experiment to see how social graders would be, it didn't really turn out.
- Even if graders didn't give any feedback we wanted to give them something to kinda conclude their grading session so we decided to surface some personal statistics.
- Make it easy to "vote" on commonly requested features. Its kind of like the end of your Lyft ride where there are a few presets that you can quickly select. We wanted to bring that design pattern here so that I would be easy for graders to give feedback while perhaps sparking new ideas for other feedback.
- What has been your experience with designing surveys? What tricks have you found to be effective in collecting in app feedback? How often do you surface surveys?
- What do you think of the design decisions above?
- I'm kinda struggling with the alignment of the checkboxes. The copy and content in the modal is all centered but centering the checkboxes feels pretty strange. Perhaps I should just left align everything underneath the star rating?
Thanks for taking the time to read through this and I would love to hear your thoughts below!
March 9, 2017 at 9:05pm
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