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Spectrum Support / General

OSX client won't open HOME tab

OSX client won't open HOME tab

Spectrum Support / General · November 25, 2018 at 4:03pm

All teh otehr tabs seem to work but HOME is just blank. It was working when I first downloaded teh app but now its been 2 days and nothing.


November 25, 2018 at 5:13pm

Experiencing this as well, investigating

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@joshpitzalis could you try restarting the desktop app and seeing if things are resolved?

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Thanks @brian unfortunately not. Now the notifcations are broken too. Home is still blank but clicking on a notification takes me to an error page.

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refreshing just takes me back to the same error page.

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November 26, 2018 at 4:35pm

November 26, 2018 at 7:12pm

Sorry for the continued issues everyone, we're working on a fix, but have some upstream issues blocking us. Will report back soon

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In the meantime some folks have reported that a hard refresh can fix the issues, or if you go into your dev tools -> network tab -> right click a network item and clear the browser cache, that seems to be helping as well

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Either the hard refresh didn't help, or I did it wrong (shift-command-R), but clearing the cache worked for me. Thanks!

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Phew, glad to hear. Thanks Nils!

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November 28, 2018 at 6:57pm

THX, but i have done it before ... doesn't work.

i have no idea whats going wrong

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@mischu to clarify, you're still experiencing problems with the desktop app?

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December 1, 2018 at 2:52pm

No more problems. Everything is fine now. Thank you very much.

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