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Spectrum Support

Spectrum is a community platform for the future. This community is a great place to ask questions, request features, report bugs, and chat with the Spectrum team.

# General

Spectrum announcements, news, and general chat.

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Trouble loading the application, reload page

Spectrum Support/General · February 12, 2019 at 5:15pm

Trouble loading the application, reload page

February 12, 2019 at 5:15pm

I have tried deleting cookies, restarting the browser and computer to no avail.


February 12, 2019 at 5:30pm

Same problem, I cleared all local storage and deleted the service worker... seemed to fix it

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Yup! Clearing cache seem to have fixed it. Thanks!

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Yup! Clearing cache seem to have fixed it. Thanks!

Awesome!

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Sorry about this everyone - we did a production cut this morning and it seemed to cause some problems at our caching layer. A hard refresh should fix it now.

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Mobile app is dead too having to use mobile website.

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Clearing app cache and all data doesn't fix it

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Hard refresh in app doesn't fix it

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App totally borked when there is a fix lmk

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What about for my Samsung q9 TV how do I clear cache

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My TV was working fine I cut the cable so I have Spectrum streaming and it went down is there a fix

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@timmy @ricardo-vidallon y’all probably getting confused with spectrum.com - this isn’t help for your cable provider.

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Lol go figures

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Sorry about this everyone - we did a production cut this morning and it seemed to cause some problems at our caching layer. A hard refresh should fix it now.

It wasn't possible to do a hard refresh on desktop app for macOS. I had to toggle developer tools and disable cache in network tab to get this fixed.

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For Android chrome, top right three dot menu, history, clear browsing data, uncheck all but cache and files, press clear data on dialog uncheck all but spectrum.char press clear, it now spins, exit chrome and it might be working again

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@timmy @ricardo-vidallon y’all probably getting confused with spectrum.com - this isn’t help for your cable provider.

Nope I'm trying to fix this crappy chat app that the dev team just nuked nothing to do with cable tv

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