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BRU1 instances are timing out

February 14, 2019 at 11:06am

BRU1 instances are timing out

February 14, 2019 at 11:06am

Ever since 6 hours ago, our website monitoring service tells us that NOW is being down.

Looking deeper, it seems that all this instances are down at the minute they get accessed anywhere in Europe and they seem fine anywhere in America.

Also, if I try to do another deployment and alias it the bru1 instance times out.

Any thoughts into why this is happening?


February 14, 2019 at 11:07am

Also, I'm using now 1.0 if that works on the investigation.

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Can you give me a deployment URL?

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It looks now, like the instance is up. it was this one: leaffmcampaign-manager-jknpxvqiid.now.sh

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What is the content of now inspect <deployment>?

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I can see you are allowing it to sleep, therefore it is having cold starts! Please, check this out: https://zeit.co/docs/v1/getting-started/scaling

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Meta version 1 id IWov7vDHchgiLMQIKkRWJBID name @leaffm/campaign-manager readyState READY type NPM affinity random url leaffmcampaign-manager-qaexytwryz.now.sh createdAt Wed Feb 13 2019 16:44:14 GMT+0000 (Greenwich Mean Time) [19h ago]

Scale dc min max current bru1 1 1 1 gru1 0 0 0 iad1 0 0 0 sfo1 1 1 1

Events 2019-02-13T16:44:14.381Z state INITIALIZING 2019-02-13T16:44:17.564Z build-start 2019-02-13T16:47:28.934Z build-complete 2019-02-13T16:47:28.986Z state READY 2019-02-13T16:47:35.000Z instance-start (sfo1) 2019-02-13T16:49:39.000Z instance-start (bru1) 2019-02-13T16:49:40.193Z scale-set 2019-02-14T03:41:58.000Z instance-stop (bru1) 2019-02-14T03:53:31.000Z instance-start (bru1) 2019-02-14T03:58:37.000Z instance-stop (bru1) 2019-02-14T04:35:52.000Z instance-stop 2019-02-14T04:42:44.000Z instance-stop (bru1) 2019-02-14T04:43:26.000Z instance-start (bru1) 2019-02-14T05:59:32.000Z instance-stop (bru1) 2019-02-14T06:00:49.000Z instance-start (bru1) 2019-02-14T06:08:31.000Z instance-stop 2019-02-14T06:25:23.000Z instance-start (bru1) 2019-02-14T06:30:16.000Z instance-stop (bru1) 2019-02-14T06:33:43.000Z instance-stop 2019-02-14T09:00:13.000Z instance-stop 2019-02-14T09:59:59.000Z instance-start (bru1) 2019-02-14T10:03:44.972Z scale-set 2019-02-14T10:16:52.606Z scale-set 2019-02-14T10:25:24.000Z instance-start (bru1)

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sorry I typed the wrong url, is this one: leaffmcampaign-manager-qaexytwryz.now.sh

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this has an alias for app.leafgrow.io

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Send an email to support@zeit.co so we can exchange data.

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I sent an email to support initially 1 hour and a half ago.

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my production instance is unstable

Edited
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and no one has answered :( that's why I tried to reach here

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It may take sometime as you are not on a support plan... I just asked around what is the status on BRU and I will check the health of your deployment environment. Please, be patience...

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Hi !

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Same for me

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But only for one app

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the others seems to work as expected

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OK thanks Paulo. I appreciate your extra mile on this ⭐️

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Kevin give me a deployment URL. If this is afecting more people @helguita then it must be something...

Edited
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yup. same as myself. It seems that some of the servers in BRU1 are not working correctly.

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this deployment URL was working fine 20 hours ago.

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it was since 5 hours ago that this started happening.

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I will escalate the case once I have more reports.

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